FAQs

Why buy from Outdoorlivinguk ?

We would like to give you five reasons why

1. Most established online retailer of water features and other garden products.
2. Price guaruntee, we promise our products cannot be purchase cheaper elsewhere.
3. We carry large stocks and are NOT an online company who always relies on third party companies to deliver the goods.
4. Customer service provided before you purchase, during your purchase and after you have received your item.
5. Full online tracking available for your purchases.

How long have you been trading?
We have been selling our water features and garden products for over 10 years to Garden Centres and Direct to the public.

Can we collect our order?
We carry our water features in stock in Peterborough, you can collect but we require 24hrs notice.

When should I expect to receive my order?
If a product is in stock and your order is placed before 3.00pm on a week day, your order will normally be dispatched the next working day for delivery within the next 2-3 working days.

Can we Hire some Gazebos ?
Yes, if you have a special event you can hire our pop up gazebos or marquee, these can be collected or we can arrange to deliver and set them up for  you.  Call 01733 390039 for prices and further information.

What if I'm not in when you deliver?
Our courier will leave a card to let you know they have been. You can then contact the courier to re-arrange the delivery.
Our courier will make two attempts at delivering after which point the consignment is returned to sender. We reserve the right to charge additional delivery costs it the item is returned to us and we have to arrange a re-despatch.

What should we do with our water feature in the Winter ?
It is a good idea to protect your water feature during the winter months, please refer to our installation sheets for guidance on what to do with your feature in the winter.

I live close by could I pick up my items?
You are more than welcome to pick up your order from our warehouse, but please notify us prior to ensure that you order is ready to be collected.

How do I know the payment is secure ?
Your payment is processed through Steamline or Paypal, you can be assured your payment is completely secure.

Does the Water Feature come with its own sump ?
Yes all our water features come with a sump, pump, cable and instructions. Most of our water features come with LED lights as standard. 

What grade is the Stainless Steel on your water features ?
All our stainless steel water features are made from Grade 304 stainless steel, this is the same material used for surgical and marine equipment. This grade has a high nickel content making it resistant to corrosion, even salt sprays.

Can you replace the lights ?
Yes the lights on all our water features can be easily replaced,  For spare parts please call the sales office on tel:01733 390039 or order online.

How do I clean and maintain my Stainless Steel Water Feature ?

- You MUST ensure you regularly check the water levels in your water feature and make sure the pumps are completely submerged in water.
- Periodly make sure the water is cleaned/or changed to ensure a long life span of the water feature and pump.
- If you live in hard water areas or your water feature has become dirty then we recommend you use a stainless steel metal polish on all stainless steel parts, a conventional stainless steel polish that you would use indoors will suffice.
- Our 'Sparkle' water feature cleaner available in 160ml is an excellent product for maintaining the pump and bringing back the shine in the stainless steel. 

TIP - 'Sparkle' is highly recommended for cleaning the pump and stainless steel but to prevent the actual water from stagnating you can drop a sterilising tablet into the sump (used for cleaning baby bottles).

These are available from most supermarkets and will clean the water, eliminating bacteria and create a nice clean smell and more hygienic water feature.
We use one of the safest possible methods of payment by processing your order through paypal or credit card over the phone and we are an ISIS (Internet Shopping is Safe) accredited retailer.

Please visit their website for an Accredited Shop list or further details.