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Unfortunately we are working on a skeleton staff during this pandemic and at the present time and have a high volume of orders.
During this time we are unable to respond to your emails within a reasonable time which we duly apologise.
Our office does remain open between 10-4 where we will be able to deal with your enquiry.
If you are progressing an order, our normal delivery time is 5-7 days, on occasions due to limited space on carriers these are sometimes extending to 10 days and we will update your order with the tracking number. Of course our aim is to deliver your order as fast as possible.
Please note we are unable to deal with enquiries relating to ordering spare parts such as pumps and transformer during this time and they must be ordered on-line.
Thank you for your time and keep safe and we appreciate your patience.
As part of our improved customer service experience we have moved to an email-based service. This allows us to process customer queries in a timely manner and allows us to make telephone communication if required, please feel free to include your phone number in the fields below. Please provide detailed information so we can process your query as quickly as possible. By Providing Order ID's allows us to action your query faster.