FAST AND EFFICIENT DELIVERY
We want your shopping experience to be trouble free and if we are fortunate to receive an order from you, we will do everything possible to supply your product with minimal hassle.
Delivery will be charged at between £0-£40 per each individual item. This is dependant on the size and weight.
Some items are too large to be shipped by normal courier and will be sent via an alternative courier on a pallet, details will be advised once you have placed your order.
Carriage is free of charge for all orders over £75 for orders less than this the carriage is £4.95 depending on size and weight to the UK Mainland. Higher carriage charges may apply for Ireland, Northern Ireland, Channel Islands and Scottish Highlands, you will recieve a phone call to take additional payment where needed.
Our products are supplied both through our own fleet of vehicles and also through strategic partnerships with national couriers.
We deliver 5 days a week from 0800 - 1800 hours.
We make every effort to get our products to you within 3 - 5 working days. You will be notified within 48 hours if there is to be a delay and will be given the option to cancel your order.
When the products are delivered on our own vehicle we are able to provide an estimated time of delivery and we will position the water feature wherever you want in your home or in your garden.
When the products are supplied by a courier a signature will be required. In the event of you having to leave your premises you may leave an instruction on your order to confirm you are happy for the product to be left in the shed or with a neighbour and they will use this as confirmation to leave the parcel without a signature.
We are able to track parcels sent by courier through their track and trace internet service so we can give you an estimated date of arrival upon request.
We do not offer a weekend delivery service.
Items can be collected subject to prior notice to ensure staff are available to help you with the transaction.
WHEN YOUR PRODUCT ARRIVES
Although we always endeavour to get your product safely to you, it's very important to check your order immediately for any visible signs of damage. Please check your order immediately after receiving it and let us know of damages straight away by calling us on 01733 688464 (please see our trading terms).
For more information please the Customer Service Team on 01733 688464. Telephone opening hours are from 9am-1pm Monday to Friday.